Terms and Conditions

Welcome to EdgeIt Care. By accessing or using our website, services, products, and related platforms, you agree to comply with and be bound by the following terms and conditions, including all updates, amendments, and related policies. These terms apply to all users, clients, healthcare providers, visitors, and any other parties accessing or interacting with our services, whether directly or indirectly, in any form.

Brand and Ownership

EdgeIt Care is a company under its parent brand EdgeIt, which is a registered S&F LLC company. All names, logos, marks, trade names, trademarks, service marks, designs, graphics, content, and related branding, including but not limited to Care™, Care, EdgeIt Care, and associated symbols, are the exclusive property of EdgeIt, EdgeIt Care, or their respective affiliates, licensors, and subsidiaries. Unauthorized use, reproduction, distribution, modification, or display of any such property is strictly prohibited and may result in civil or criminal liability.

1. Services

EdgeIt Care provides medical billing, coding, revenue cycle management, credentialing, patient support, and related administrative services, including but not limited to consulting, audits, claim management, reporting, and analytics. All services are provided subject to these Terms and applicable agreements. EdgeIt Care reserves the right to modify, suspend, or discontinue services, in whole or in part, at any time without prior notice.

2. Eligibility

You represent and warrant that you are a licensed healthcare provider, authorized representative, or other legal entity eligible to use our services. You must comply with all applicable local, state, and federal laws, regulations, and licensing requirements. EdgeIt Care reserves the right to deny access, suspend, or terminate accounts if eligibility requirements are not met.

3. Account Responsibilities

  • You are solely responsible for providing accurate, complete, and current information to EdgeIt Care and for maintaining and updating such information.
  • You must maintain the confidentiality of account credentials and any associated access keys or identifiers.
  • You agree to notify EdgeIt Care immediately of any unauthorized use, suspected breach, or security issue related to your account or credentials.
  • EdgeIt Care shall not be responsible for any loss or liability resulting from your failure to maintain accurate information or secure credentials.

4. Payment Terms

Fees, charges, and payments for services shall be due in accordance with written agreements, contracts, or service packages. All payments must be made in United States Dollars unless otherwise stated. Late payments may incur interest, fees, or suspension of services. EdgeIt Care reserves the right to adjust pricing, fees, or service terms, including but not limited to hourly rates, per-claim fees, or contractual arrangements, with notice provided to the client.

5. Data Collection and Privacy

EdgeIt Care collects, stores, processes, and uses data to provide services, improve operations, and comply with legal obligations. This includes, but is not limited to, provider information, non-identifiable patient billing data, communication preferences, device information, and website usage metrics. All data is handled in compliance with applicable laws and regulations, including HIPAA, and other federal or state privacy requirements. By using our services, you consent to such data collection and use.

6. SMS and Communication Consent

  • By providing your phone number, email, or other contact information, you consent to receive service-related communications, including but not limited to SMS, emails, or automated messages.
  • Message frequency may vary depending on your interactions with our services and administrative requirements. Standard carrier charges may apply.
  • You may opt out of communications by following instructions provided in the messages or contacting EdgeIt Care directly. EdgeIt Care may retain communications records as required by law.

7. Use Restrictions

You agree not to, and will not permit others to: access or use services for unlawful purposes; attempt to interfere with, disrupt, or circumvent service security; reproduce, duplicate, copy, or exploit any part of services without permission; or access or use data or content you are not authorized to access. These restrictions apply to all actions, including but not limited to manual, automated, or robotic methods.

8. Intellectual Property Rights

All content, materials, designs, text, graphics, logos, marks, and other intellectual property available through EdgeIt Care are owned by EdgeIt, EdgeIt Care, or their affiliates, licensors, or subsidiaries. Use, reproduction, distribution, modification, or display of any such property without express written permission is prohibited, including but not limited to trademarks, service marks, trade names, copyrighted content, designs, and software.

9. Limitation of Liability

EdgeIt Care, its affiliates, officers, directors, agents, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising from or related to use or inability to use services, whether based on contract, tort, negligence, strict liability, or other legal theory. Maximum aggregate liability shall not exceed fees paid for services during the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless EdgeIt Care, EdgeIt, and their affiliates, officers, directors, agents, and employees from any claims, damages, liabilities, costs, and expenses, including attorneys’ fees, arising from or related to your use of services, violation of these Terms, or infringement of any third-party rights.

11. Termination

EdgeIt Care may suspend or terminate your access or services for violations of these Terms, legal compliance requirements, or any other reason deemed necessary at its sole discretion. Termination shall not relieve you of obligations incurred prior to termination. You may terminate services by providing written notice as specified in service agreements.

12. Changes to Terms

EdgeIt Care reserves the right to modify, amend, or update these Terms at any time, with or without notice. Continued use of services constitutes acceptance of the revised Terms. Clients are responsible for regularly reviewing these Terms.

13. Governing Law and Jurisdiction

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the United States of America, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of federal and state courts located within the applicable state for resolution of any disputes.

14. Miscellaneous

  • If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • These Terms, along with any agreements or policies referenced herein, constitute the entire agreement between you and EdgeIt Care regarding the subject matter herein, superseding any prior agreements.
  • Failure or delay by EdgeIt Care to enforce any right or provision shall not constitute a waiver of such right or provision.
  • All notices, disclaimers, and communications may be provided electronically and shall have the same legal effect as written notice.
  • EdgeIt Care may assign or transfer its rights and obligations under these Terms without restriction. You may not assign or transfer your rights without prior written consent.
  • References to "including but not limited to," "without limitation," or similar phrases are intended to be illustrative and not restrictive.

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